Chats
Chats is the communication hub - message coaches and receive automated journey messages.
info
Participants cannot initiate chats. Only coaches and journeys can start a chat with a participant. Multiple coaches can each have their own chat with the same participant, and multiple coaches can participate in the same chat.
Overview
Conversations are organized into chats. Each chat is a separate thread.
Coach Chats
Direct conversations with assigned coaches:
- Two-way communication - Both can send messages once the chat is started
- Full text input - Type any message
Journey Chats
Automated messages from journeys:
- Structured flow - Predefined message sequence
- No text input - Input field hidden
- Responses - Participants can select response options to interact with the Journey
- Automated delivery - Triggered by journey states
Includes welcome messages, progress updates, reminders, and tips.
